Guardians Of Roland Privacy Policy

Overview

Guardians Of Roland is a multiplayer roguelite game. We collect and process only the information reasonably needed to operate game accounts, multiplayer features, online services, support, security, and gameplay improvements.

If the game uses Epic Online Services or Epic account sign-in, players may also have a separate privacy relationship with Epic Games. Epic Games publishes its own privacy policy at https://legal.epicgames.com/epicgames/privacy-policy.

Information We Collect

Depending on how a player uses the game, we may collect:

• Account identifiers, such as a player ID, display name, platform ID, or Epic account ID where needed for sign-in, matchmaking, friends, invites, or crossplay.
• Gameplay data, such as progression, run history, selected characters, unlocks, achievements, match results, party state, and settings.
• Technical data, such as device type, platform, operating system, game version, crash logs, diagnostics, network status, and approximate region needed for service reliability.
• Moderation and safety data, such as reports, enforcement records, and evidence submitted with player-support or safety requests.
• Contact information, such as an email address, only when a player provides it for support, newsletters, playtests, account help, or privacy requests.

How We Use Information

We use player information to:

• Provide multiplayer features, account access, matchmaking, parties, invites, progression, achievements, and online gameplay.
• Maintain game security, prevent cheating, investigate abuse, enforce game rules, and protect players.
• Fix bugs, analyze crashes, monitor service health, and improve gameplay balance and performance.
• Respond to support, data access, correction, and deletion requests.
• Send optional updates only when a player has opted in to receive them.

How Information Is Shared

We do not sell player personal information. We may share limited information with service providers and platform services only as needed to operate the game and related services. These may include multiplayer service providers, hosting providers, analytics and crash reporting tools, customer-support tools, anti-cheat or fraud-prevention services, and game distribution platforms.

We may also disclose information if required by law, to protect player safety, to enforce our terms, to investigate abuse or security issues, or as part of a business transfer such as a merger, acquisition, or sale of assets.

Retention

We retain player information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required by law, security, dispute resolution, fraud prevention, or enforcement needs.

• Gameplay and account records are generally kept while the account remains active.
• Support messages are retained for the time needed to resolve the request and maintain support records.
• Crash logs and diagnostic data are kept for a limited period needed to investigate and improve stability.
• Safety, moderation, and enforcement records may be kept longer when needed to protect players and game integrity.

Access, Correction, And Deletion

Players may request access to, correction of, or deletion of personal information we maintain about them. We may need to verify the request before acting on it. Deleting game account information may remove progression, unlocks, multiplayer access, support history, and other game records associated with the account.

To make a request, use the contact information below and include the platform, display name, account ID if available, and the request type. Do not include passwords or sensitive payment details in privacy requests.

Children

Guardians Of Roland is not intended to collect more information from children than is reasonably necessary to provide the game. If we learn that we collected personal information from a child in a way that requires parental consent or deletion under applicable law, we will take appropriate steps to obtain consent or delete the information.

Security

We use reasonable technical and organizational measures intended to protect player information from unauthorized access, loss, misuse, alteration, and disclosure. No online service can guarantee absolute security.

Changes To This Policy

We may update this policy as the game, online services, legal requirements, or studio practices change. The updated version will show a new last-updated date. Material changes may also be communicated through the game, website, store page, or email where appropriate.